Covid FAQs

Does the facility have confirmed cases of COVID-19?
As the global pandemic spreads throughout the healthcare system, including Skilled Nursing Facilities, our facility has been working tirelessly to follow the infection prevention and control guidance from the Centers for Disease Control (CDC) and local and state health departments to prepare for the possibility of COVID-19 affecting our facilities.  COVID stat can change day-to-day.  As a result, we invite you to view our COVID Status. Please, know we have been taking all the recommended precautions and preparing for this possibility for several weeks.

What is the facility doing if a Resident shows symptom(s) of COVID-19?
If a Resident becomes symptomatic, we follow the isolation and infection control protocols in accordance with public health and CDC guidelines. Contact droplet precautions will be used. Contact droplet precautions mean all staff caring for Residents will be in full protective gear including masks, eye protection, gowns, and gloves. We test any Resident showing ANY symptom(s) of COVID-19 out of an abundance of caution.

Residents with severe symptoms may be transferred to acute care, when and where appropriate.

What is the facility doing if an employee shows symptoms of COVID-19?
Employees are screened upon entry to the facility at the beginning of their shift. Any employee displaying symptoms, at that time, will not be allowed to work. Any employee who experiences symptoms during their shift is immediately required to self-report and will be sent home. Any symptomatic employees are sent home until they meet the latest criteria from the CDC and state and local health departments for permitting an employee to return to work. We test any employee showing ANY symptom(s) of COVID-19 out of an abundance of caution.

What happens if there is a positive diagnosis at the facility?
We take every COVID-19 diagnosis seriously and enact our emergency preparedness plans as a result. Our teams have been trained to respond appropriately in the event of a positive diagnosis.

Steps that are taken include:

  • We immediately notify the Resident, Resident Representative, and treating physician.
  • We notify appropriate healthcare agencies of the confirmed COVID-19 cases.
  • The facility executes our COVID-19 Positive Contingency Plan including our COVID-19 Positive Outbreak Emergency Operations Procedure.
  • Numerous isolation measures are followed in accordance with CDC and public health guidelines.
  • The facility maintains communications with employees, Residents, and family members.

What is the facility visitor policy?
In order to help ensure the health and safety of our Residents, we follow all local and state guidance on visitation. Outdoor visitation is allowed; however, there are strict protocols that must be followed. All visitors, for outside visitation, will be screened prior to allowing the visit. Visitation may cease if there is a positive employee or Resident case and/or the county sees an increase in positive cases. All physicians, nurse practitioners, hospice providers, pharmacy, and therapy providers are screened prior to entering the building. Any provider who does not pass the screening is not permitted to enter our facilities. End of life visits will be considered for Residents, under the strict protocol, in accordance with guidance from the local and state health department.

Are Residents allowed to leave their room?
In order to uphold state and federal guidelines regarding social distancing and in following our infection prevention protocols, Residents may leave their rooms if wearing a mask. Communal dining and small group life enrichment activities only based on state-specific guidelines.

What is the transportation policy for Residents?
Voluntary leaves of absence only occur within the guidance of location and state health departments. Residents may leave our campuses for medically necessary healthcare, such as dialysis, under strict guidance provided by the state health departments. Telehealth continues to be recommended for non-critical appointments. Transportation of Residents to acute care facilities is permitted as medically necessary and in accordance with local, state, and federal guidelines.

How is the facility communicating COVID-19 updates with Residents' families?
After an initial confirmed case for either an employee or Resident, we notify Residents, the Residents' family, employees, and treating physicians within the guidelines set forth by the CDC and state and local health departments. We provide general COVID-19 status updates through social media. A free family communication application tool, Safekeeping APP, is offered to every Resident's first point of contact. We strongly encourage the responsible party to please communicate with other family members as soon as possible. However, any family member may access facility updates on the individual facility's website or facility-specific Facebook pages.

Is the facility accepting new admissions or conducting tours?
IMG facilities are currently conducting virtual tours only. IMG facilities are accepting new admissions once approved to meet their clinical needs. All new admissions are put in a private room on isolation droplet precautions for 14 days out of an abundance of caution.